My account expired but my vehicle has been stolen. Can you still help?
- In most cases, we can still help, but it depends on how long your FIN device was inactive.
- If expired, there is a non-refundable reactivation fee, along with a non-refundable annual renewal fee, totaling $139.90.
- Note that the chances of recovery drop from over 95% to below 50% if the FIN device is not active. Among several factors, this is due to (a) you're not being alerted of movement in a timely manner and being unaware it was stolen, and (b) we cannot review recent history to see location data, battery voltage, and whether the battery of the vehicle was disconnected.
- We will always do our best to assist, but keeping your device active greatly increases the chances of a successful recovery!
If expired, you cannot restart service for your device without talking with a FIN support team member - 888-811-3883 Mon-Fri 9a-5p ET
If after hours, call our theft recovery hotline at 877-346-3039, 24/7